eCommerce expertise you can count on
Premium eCommerce 
consultancy for luxury brands
The chosen partner for brands striving for eCommerce excellence
Your brand. Our expertise.

A match made in heaven.
If you want an eCommerce website that delivers greater ROI, you’re in the right place. From managing dev teams and taking the reins of replatforming to auditing your website UX and CRO, or leading on internationalisation, we’ll guide you towards success.
Replatforming
management
Take the risk out of replatforming with hands-on consultancy.
eCommerce CRO audits
& roadmapping
Pinpoint growth opportunities and secure success with crystal clear roadmaps.
eCommerce growth
strategies
Put growth at the heart of your brand with an expert-led eCommerce strategy.
Request for proposal (RFP) tender management
We’ll lead on RFPs so you can team up with the best partners, resources, or vendors.
Consultancy projects & retainers
Your trusted partner for all things eCommerce. Get our experience and expertise on your brand.
And so much more…We’re here for all your eCommerce growth needs
As featured on the
Inside Commerce podcast
Press play to watch the clip
Your conversion-raising, delightful eCommerce partner
We originally engaged eForward to find a new payment gateway for our Adobe Commerce site, Joloves.com.
They deftly gathered our requirements, both front and backend, assessed the PSP market, negotiated rates, selected the winning payment gateway and then project managed the onboarding, design, development and go-live of Stripe with our development agency and NetSuite connector.
Since switching to Stripe, our overall conversion rate is up considerably and we’re delighted.
Catherine
Managing Director, Jo Loves
Raise your revenue.
Convert more customers.
Elevate your eCommerce growth.
Your eCommerce website deserves to stand out and deliver ROI. If it doesn’t, our team of eCommerce experts are here to help with a data-driven approach.
Just like that time we…
Catapulted Jo Loves conversion rate by 71% with a mobile CRO audit, prioritised recommendations, and implementation management.
+71%
conversion rate
Raised Apricot’s online revenue by 11.2% with Magento 2 management, email campaigns and a laser-focused audit.
+11.2%
revenue growth
Uplifted House of Hackney’s conversion rate by 7% through an in-depth checkout process audit, optimisation, and implementation.
+7%
conversion rate
…Now it’s your turn to get
results like these for your brand
I’ve worked with eForward on multiple digital, global launches, and they’ve been amazing. Thanks to the work they led, we launched new business sales-platforms enabling fast-track growth and freeing-up operational team’s time through automated actions.
Charlotte
COO, Ancient + Brave
Smooth eCommerce support from start to end
We’re here to hold your hand and elevate your brand with premium eCommerce consultancy support every step of the way.
Here’s how it works:
01
Discovery
We get to know your brand inside out during the Discovery phase. Through conversations and research, we’ll familiarise ourselves with your goals and challenges.
02
Strategy
The Strategy phase is our chance to map out a path to success. We analyse your brand and create a strategic plan for moving forward and getting results with ease.
03
Management
With hands-on consultancy, expert recommendations, and strategic support, we turn your strategy into results-led action in the Management phase.
04
Optimisation
In the Optimisation phase, we offer continuous expert guidance and support as we identify further opportunities to optimise your eCommerce brand.
We're pretty proud of our trophy cabinet
Best Platform-Agnostic eCommerce Consultancy Firm
WINNER
2026 London Business Elite Awards
Best Luxury eCommerce Solutions Consultancy
WINNER
2024 Business
Elite Awards
Service Excellence
Award
WINNER
FSB London
Award 2024
eCommerce Consultant
of the Year
WINNER
Management Consulting Awards 2023
eCommerce Consultant
of the Year
WINNER
Influential Businesswoman Awards 2024
Most Influential Woman
in eCommerce Consulting
WINNER
Influential Businesswoman awards 2023
Most Trusted eCommerce
Consultant
WINNER
Greater London Enterprise Awards 2021 & 2022
Entrepreneur
of the Year Shortlister
SHORTLIST
Women in IT Awards 2022 & 2023
Digital / eCommerce
Business of the Year
FINALIST
FSB Awards London 2022
Freelancer
of the year
FINALIST
Digital Women Awards 2021
Latest eCommerce insights…
< 1 minute read
Emma Forward guest post for Centra: Global expansion in fashion: what brands need to plan for.
11 minute read
Merchant of Record vs Seller of Record: How to choose the right cross-border eCommerce tool
9 minute read